Responsible Gambling at VegasHero

How We Expect You to Approach Play

We treat play on VegasHero as entertainment, not as a way to generate income or recover previous losses. Before you deposit, decide on an amount you are comfortable losing entirely and treat that figure as the limit for the session, regardless of how the session is going. Setting this budget before you start, rather than adjusting it mid-session after a loss, is the single most effective habit in keeping play enjoyable rather than stressful. The pokies, live tables and sportsbook markets on VegasHero are all games and markets of chance over any given session, and no staking pattern changes that.

Signs of Problem Gambling Behaviour

Chasing losses by increasing your stake after a losing streak in an attempt to win back what has already gone is one of the clearest warning signs. Spending more time or money on VegasHero than you had planned before you started a session, or feeling irritated or anxious when you try to stop, are both signs worth taking seriously. Borrowing money to fund play, hiding the amount of time or money spent from family or housemates, or letting account activity interfere with work, sleep or other responsibilities are all indicators that play has moved from entertainment into a pattern that needs attention. Any combination of these signs is a reason to use the account limits below or to contact one of the support services listed further down this page.

How to Set and Adjust Your Account Limits

Deposit limits, loss limits, wager limits and session time limits are all available from the account settings panel and can be applied on a daily, weekly or monthly basis. A request to tighten any of these limits, meaning a lower deposit cap, a shorter session time or a reduced loss threshold, takes effect immediately once submitted. A request to loosen an existing limit, by contrast, only takes effect after a cooling-off period, so that a decision made in the moment cannot immediately undo a limit set with a clearer head. Self-exclusion is also available directly through your account and can be requested through live chat or by emailing [email protected]; once submitted, self-exclusion from VegasHero closes access to the account for the period selected.

Protecting Minors and Where to Get Help

Access to VegasHero is restricted to players aged 18 and over, and age verification through KYC checks, using a government-issued photo ID such as an Australian passport or Australian driver’s licence, applies before any withdrawal is processed. If a device used to access VegasHero is shared with a minor, device-level parental control software, available through both iOS and Android settings, should be used to prevent access to gambling sites independently of any account-level protections we provide.

For independent support beyond what we can offer directly, several Australian services are available at no cost. Gambling Help Online operates a free, around-the-clock national line on 1800 858 858 for anyone affected by their own or someone else’s gambling. BetStop, the Australian Government’s National Self-Exclusion Register, allows a person to self-exclude from licensed Australian wagering operators in one step; it does not cover offshore-licensed sites such as VegasHero, so self-exclusion from this account is handled separately as described above. Lifeline provides 24-hour crisis support on 13 11 14 for anyone in personal crisis, including where gambling has contributed to that crisis.