VegasHero Privacy Policy

How Stellar Ltd, operating VegasHero under Anjouan licence ALSI-152406028-FI2, collects and handles account data, revised 2026-08-24.

VegasHero Privacy Policy

Who We Are as Data Controller

VegasHero is operated by Stellar Ltd, licensed by the Anjouan Offshore Finance Authority under licence number ALSI-152406028-FI2, and Stellar Ltd is the controller responsible for the personal data collected through the site and player accounts. Correspondence about how your data is controlled, rather than a general support enquiry, should be directed to [email protected], which routes to the team handling data protection matters.

Your Rights Over Your Personal Data

You may request access to the personal data held on your account, ask for inaccurate details to be corrected, and request deletion of data that is no longer required for account, payment or verification purposes. You may also request that processing be restricted while a dispute over accuracy is resolved, object to processing carried out on the basis of legitimate interest, and request a portable copy of your data in a structured format where technically feasible. Requests of any of these kinds are submitted through [email protected] and are handled by the team responsible for account data.

What Happens to Your Data After You Close Your Account

Account, payment and KYC records are retained for as long as the account remains active and for a further period afterwards to meet anti-money-laundering obligations, resolve any open payment dispute, and satisfy the record-keeping conditions attached to our Anjouan licence. Closing an account does not trigger immediate deletion of these records; they are retained for the applicable statutory or contractual period and then removed or anonymised. Marketing communication preferences, by contrast, are updated immediately on account closure, and no further promotional contact is sent once the account is closed.

Registration and KYC data are processed to open and verify your account and to meet the identity and age verification conditions attached to our licence, which is a legal obligation. Payment data is processed to complete deposits and withdrawals, a matter of contractual necessity between you and us. Technical data, including device information and session logs, is processed on the basis of legitimate interest, to keep the platform secure and to investigate suspected fraud or bonus abuse. Marketing communications, where sent, rely on your consent, which can be withdrawn at any time from the account notification settings.

Cookies and Analytics Categories

Cookies on VegasHero fall into three categories: strictly necessary cookies that keep you logged in and maintain your session across the casino, live casino and sportsbook; performance and analytics cookies that measure page load times and feature usage to identify technical issues; and preference cookies that remember display settings such as your last-viewed game category. Strictly necessary cookies cannot be disabled without breaking core account functionality. Analytics and preference cookies can be declined from the cookie banner shown on first visit, or adjusted later from your browser’s cookie settings, without affecting your ability to log in and play.

How to Lodge a Complaint with a Supervisory Authority

If you believe your personal data has been handled incorrectly, raise the matter first with us at [email protected] so the specific issue can be investigated against your account records. Where you remain unsatisfied with the outcome, you may escalate the matter to the Anjouan Offshore Finance Authority, the supervisory body attached to our operating licence, which oversees data-handling conduct by licensees operating under it.

Who We Share Your Data With

Payment data is shared with the payment method you choose to use, among them PayID, Visa, Mastercard, Skrill, Neteller, MiFinity, and the cryptocurrency networks underlying Bitcoin, Ethereum, Litecoin, Tether and Dogecoin deposits and withdrawals, each of which processes the transaction data required to complete your deposit or payout. Gameplay data is shared with the specific game provider whose title you are playing, so that Evolution Gaming can operate live casino sessions and providers such as Pragmatic Play, NetEnt, Microgaming, Play’n GO, Big Time Gaming, Hacksaw Gaming and Nolimit City can run pokie rounds and record outcomes. None of this data is sold to third parties for marketing purposes. Where VegasHero’s servers or a payment or game provider processing your data are located outside Australia, your data is transferred internationally as a necessary part of running the platform, since Stellar Ltd operates under an Anjouan licence rather than an Australian one and the infrastructure supporting the casino is not hosted within Australia.

Data We Collect From Your Account

Registration data includes your name, date of birth, email address and password. Payment data includes the method used for each deposit and withdrawal and the associated transaction records, though full card or wallet numbers are not stored beyond what the payment provider itself requires. KYC data includes the photo ID and proof of address documents submitted for verification, such as an Australian passport, Australian driver’s licence, Medicare card, or a utility bill or bank statement. Technical data includes IP address, device type, browser and session logs used to secure your account and diagnose faults. Cookie data is collected as described above.

Contact for Data Requests

Requests concerning your personal data, including access, correction, deletion, restriction, objection or portability requests described above, are submitted to [email protected]. This is the same address used for KYC resubmission and general account support, checked continuously across Australian time zones.